We ship all orders using UPS, which does not deliver to P.O. Boxes, so please use a street address.Processing time is usually 1–3 business days, but during sales or for custom items, it can take up to 7–14 business days.Once your order is processed and shipped, it will arrive in 2–10 business days, depending on your location.Please note: Shipping time begins after processing is complete.

No refunds. All hair sales are final.We only offer exchanges or store credit for eligible hair products.Exchange & Store Credit PolicyYou have 10 days from purchase to request an exchange.Hair must be in new, unused condition with original packaging and ties intact.If you don’t want to exchange, we can give you store credit (valid for 1 year).Shipping fees are not included in exchanges or store credits.We DO NOT accept returns if:The hair has been worn, brushed, combed, washed, cut, dyed, plucked, bleached, or altered.The original ties, tags, or packaging are missing.The product is a lace item (frontals, closures, or full lace wigs).It was purchased on sale, during a promo, or clearance.What if there’s a defect?If you receive hair with a manufacturer defect, email us within 7 days of getting your order.We’ll review the issue and replace it if approved.How to Return for Exchange or Store CreditContact us within 7 days of receiving your hair.Include your name, phone number, order receipt, and reason for return.Ship the item to:Haute Hair2221 Peachtree Rd, Suite WAtlanta, GA 30309Use a tracked shipping service with signature required.You are responsible for return shipping.A $35 restocking fee applies to returns and refused deliveries.Note:Once store credit or a gift card is issued, it cannot be redeemed for cash.Promos used on your original order won’t apply to exchanges.

Route Package Protection is now required on all orders. Route is shipping insurance that helps protect your order from loss, damage, or theft. Customers who have Route can file a quick, self-serve claim to get a replacement or refund if:Your package is lost in transitYour package arrives damagedYour package is stolen after deliveryThis applies to both U.S. and international orders.To file a claim, go to: https://claims.route.comOnce your order is shipped, we are not responsible for lost, stolen, or damaged packages unless you purchased Route Insurance.

📍 Haute Hair Atlanta2221 Peachtree Rd, Suite WAtlanta, GA 30309📞 (404) 461-0320🕒 Open 10 AM – 6 PM | By Appointment Only📍 Haute Hair Dallas100 Belt Line Rd, Suite 534Dallas, TX 75254📞 (214) 643-6200🕒 Open 11 AM – 6 PM | By Appointment Only

Vietnamese Hair is thicker, fuller, and has a coarser texture. It holds styles like sleek straight looks and curls really well, and lasts up to 3–5 years with good care. It's a premium investment and perfect if you want long-lasting glam.Indonesian Hair is soft, silky, and lightweight. It has more natural movement and is great for loose curls or soft waves. It lasts 2–3 years and is more budget-friendly, perfect for everyday or romantic styles.

Yes! Haute Hair extensions are made from 100% raw human hair, which means they can be dyed, bleached, toned, and heat-styled just like your natural hair.However, we recommend:Letting a licensed professional handle any coloring or chemical processes.Doing a strand test first, especially with bleach or vibrant colors.Avoiding over-processing to maintain the hair’s quality and lifespan.Note: Once the hair is altered (dyed, bleached, plucked, cut, etc.), it is no longer eligible for return or exchange.