We ship all orders using UPS, which does not deliver to P.O. Boxes, so please use a street address.Processing time is usually 1–3 business days, but during sales or for custom items, it can take up to 7–14 business days.Once your order is processed and shipped, it will arrive in 2–10 business days, depending on your location.Please note: Shipping time begins after processing is complete.

For a full install, we recommend 3-4 bundles for lengths 12"-22", and 4-5 bundles for lengths 24"-30".

Yes, we offer returns and exchanges. Refunds can be issued within 14 days of receipt if the hair is received in the original condition.

Route Package Protection is now required on all orders. Route is shipping insurance that helps protect your order from loss, damage, or theft. Customers who have Route can file a quick, self-serve claim to get a replacement or refund if:Your package is lost in transitYour package arrives damagedYour package is stolen after deliveryThis applies to both U.S. and international orders.To file a claim, go to: https://claims.route.comOnce your order is shipped, we are not responsible for lost, stolen, or damaged packages unless you purchased Route Insurance.

📍 Haute Hair Atlanta2221 Peachtree Rd, Suite WAtlanta, GA 30309📞 (404) 461-0320🕒 Open 10 AM – 6 PM | By Appointment Only📍 Haute Hair Dallas100 Belt Line Rd, Suite 534Dallas, TX 75254📞 (214) 643-6200🕒 Open 11 AM – 6 PM | By Appointment Only

Vietnamese Hair is thicker, fuller, and has a coarser texture. It holds styles like sleek straight looks and curls really well, and lasts up to 3–5 years with good care. It's a premium investment and perfect if you want long-lasting glam.Indonesian Hair is soft, silky, and lightweight. It has more natural movement and is great for loose curls or soft waves. It lasts 2–3 years and is more budget-friendly, perfect for everyday or romantic styles.

Yes! Haute Hair extensions are made from 100% raw human hair, which means they can be dyed, bleached, toned, and heat-styled just like your natural hair.However, we recommend:Letting a licensed professional handle any coloring or chemical processes.Doing a strand test first, especially with bleach or vibrant colors.Avoiding over-processing to maintain the hair’s quality and lifespan.Note: Once the hair is altered (dyed, bleached, plucked, cut, etc.), it is no longer eligible for return or exchange.